Contact form "ticket activation"

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Please answer the following questions carefully. It helps us to help you!
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Have you already read all topics in our help center? *

Please note that we can only help you if your topic cannot be solved by our FAQ.
     
 
What is your request about? *


 
Ok, your ticket cannot be activated. Do you already have a Melt account from the last years? *

Please have a look in your mailbox if you have received e-mails from tickets@meltfestival.de. This might be an indication if you already have an account.
     
 
Alright - you already own an account.
Can you see all your tickets? *

Please log in and look if you can see every ticket you purchased: https://login.meltfestival.de
     
 
Right after the ticket purchase you received an e-mail from tickets@meltfestival.de where you can find the link for ticket activation.

If you can't find this e-mail please make sure that you have searched in the account that you used for ticket purchase. Please also check your spam. 

Could we already help you?

You can also activate your ticket manually. Please click here and follow the instructions: 
https://login.meltfestival.de/onboardings/new
     
 
You can activate your ticket in the ticket overview by clicking "assign ticket to me".
Could we help you? *

If you want to assign the ticket to someone else you can find here a detailed explanation here: http://help.meltfestival.de/customer/en/portal/topics/1001967-ticketweitergabe/articles

A detailed description of the ticket management is here: http://help.meltfestival.de/customer/en/portal/topics/1001966-ticket-activation/articles
     
 
You can see in your ticket overview if your ticket is already activated. Activated tickets are marked green.

Could we help you?

If your ticket is not activated you can easily activate it by assign it to you.
     
 
Yes, your ticket has to be activated for your own security. We prevent you from ticket abuse and black marked and offer a save and legal possibility to give your ticket to another person. 

Important: Without an activated ticket there will be trouble at the festival entrance.

A detailed explanation concerning ticket activation: 
http://help.meltfestival.de/customer/en/portal/topics/1001966-ticket-activation/articles

 
Let's see to which tickets it is.

 
What's your surname? *

 
And your last name? *

 
Have you purchased the tickets by yourself? *

     
 
Have you purchased the tickets via TixForGigs or StubHub with this mail address {{answer_MDq6}}? *

     
 
Please help us finding your ticket.

 
Do you have an E-ticket or a Hardpaper Ticket? *



 
What's your ticket number (11 numbers)? *

If you own more tickets please give us the number of your ticket you have problems with.
 
What's your order number you received from TixForGigs or StubHub? *

Please find the number in the ticket mail.
 
When did you purchased the ticket/s? *

 
Please describe your issue (german descriptions are also welcome). *

Please give us as much details as possible. 
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Gib uns bitte so viele Details wie möglich.
Thank you for your filling out patiently! We will come back to you as soon as possible.

We will write  to
 {{answer_MDq6}}

Please check your spam as well. We don't want you to miss our answer. 

Best regards
your Melt team

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Please have a look in our help center. Maybe your question is already answered. This will help us a lot.

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Great! We are looking forward to welcome you at Melt 2017!

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